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Case study · Legacy Management Solutions

Strengthening healthcare through workforce development and skills transfer

HWSETA Capacity Building Programme — designed and delivered by Legacy Management Solutions across three provinces.

Client
Health & Welfare SETA (HWSETA)
Implementation partner
Legacy Management Solutions
Locations
Bloemfontein · East London · Gqeberha
Focus
Capacity building & skills transfer
Programme overview

An evidence-based capacity-building programme for the health & welfare sector.

HWSETA appointed Legacy Management Solutions to design and deliver a comprehensive capacity-building programme aimed at strengthening the organisational and operational capabilities of participating organisations within the health and welfare sector.

Rather than delivering standardised training, Legacy adopted a consultative, evidence-based approach — beginning with the unique challenges, strengths, and developmental needs of each organisation, then developing customised learning content and practical interventions aligned to the realities of the sector.

The project extended beyond training delivery to include curriculum development, facilitation, assessment, and monitoring & evaluation — ensuring that learning translated into measurable improvements in organisational capacity and service delivery.

Training Needs AssessmentCurriculum DevelopmentFacilitator & Learner GuidesCapacity Building WorkshopsFacilitation & Knowledge TransferMonitoring & EvaluationBaseline & Endline AssessmentsProgramme Impact Evaluation
Programme image · to be supplied
The challenge

The challenge

Organisations in the health and welfare sector face increasing service demand, constrained resources, and evolving legislative requirements. Initial baseline assessments identified several common development needs.

GovernanceLeadershipStrategic managementOperational effectivenessFinancial managementMonitoring & evaluationService delivery

Strategy & governance

  • Limited strategic planning capacity
  • Inconsistent governance practices
  • Limited performance-management understanding

Operations

  • Weak financial & operational planning
  • Inadequate documentation & SOPs
  • Capacity constraints affecting sustainability

People

  • Gaps in leadership & management skills
  • Limited continuous-improvement culture

Measurement

  • Limited monitoring & evaluation systems
  • Weak performance measurement
Our approach

A structured business growth framework

Legacy Management Solutions implemented a structured learning and capacity-building methodology consisting of five key phases.

01

Training-needs analysis & baseline

  • Comprehensive baseline assessments across all sites
  • Organisational maturity in governance, leadership & strategy
  • Operational, HR & financial management
  • Policy implementation & service-delivery systems
  • Foundation for targeted interventions
02

Curriculum & learning-material development

  • Accredited-quality content aligned to adult learning
  • Facilitator & learner guides
  • Practical exercises, case studies & activities
  • Workplace application & evaluation tools
03

Facilitation & knowledge transfer

  • Interactive workshops across all sites
  • Adult-learning methodologies
  • Scenario-based & peer learning
  • Action planning for workplace relevance
04

Monitoring & support

  • Reviewing implementation progress
  • Addressing operational challenges
  • Reinforcing key concepts
  • Measuring behavioural & organisational change
05

Endline assessment & evaluation

  • Endline assessments against baseline
  • Programme impact evaluation
  • Measurable improvements in capacity
  • Recommendations for sustainability
Programme gallery · images to be supplied

Learning that extends beyond the classroom — translating into stronger systems, better governance, and measurable improvements in organisational capacity and service delivery.

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